Customer Service Representative

US-NY-Buffalo
Category
Customer Service/Support
Type
Temporary Full-Time

Purpose

A Customer Service Representative for the Centralized Application Services (CAS) department is the front-line communicator with all applicants and is responsible for best-in-class service via telephone, e-mail, and other electronic media.

Accountabilities

  • Responds to inbound inquiries and concerns of applicants via telephone and e-mail in a fast-paced, call center environment.
  • Maintain accurate records of call data in CRM system
  • Meets quantitative and qualitative standards as set by department
  • Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries

Position Requirements

  • Bachelor’s degree strongly preferred
  • 2-4 years in a customer service role
  • Demonstrated experience with MS Office Suite and web-based information sources
  • Strong interpersonal, written, and verbal communication skills
  • Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity
  • Ability to advocate for applicants and clients
  • Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment
  • Demonstrated ability to learn quickly between different roles and new responsibilities
  • Understanding of admissions and application process a positive

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