A Customer Service Representative for the Centralized Application Services (CAS) department is the front-line communicator with all applicants and is responsible for best-in-class service via telephone, e-mail, and other electronic media.
Responds to inbound inquiries and concerns of applicants via telephone and e-mail in a fast-paced, call center environment.
Maintain accurate records of call data in CRM system
Meets quantitative and qualitative standards as set by department
Troubleshoots potential problems with web-based applications including application status, completion updates, and billing inquiries
Bachelor’s degree strongly preferred
2-4 years in a customer service role
Demonstrated experience with MS Office Suite and web-based information sources
Strong interpersonal, written, and verbal communication skills
Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity
Ability to advocate for applicants and clients
Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi-product environment
Demonstrated ability to learn quickly between different roles and new responsibilities
Understanding of admissions and application process a positive