• Training Consultant

    Job Locations US-MA-Watertown
    Category
    Management
    Type
    Regular Full-Time
  • Purpose

    The Training Consultant will be responsible for providing a wide array of training services that help end users with product onboarding and optimization. This includes: identification of short- and long-term training needs and solutions; design, development, and delivery of training; program management; and program evaluation and enhancement.

    Accountabilities

    Consultation:

    • Serve in a consultative capacity with internal and external stakeholders to identify key training opportunities to meet the organization’s and/or client’s objectives.
    • Conduct various needs analyses, including: competency-based analysis, knowledge and skills analysis, and job and task analysis.

     

    Instructional Design and Development:

    • Design, develop, and implement new curricula using standard ID systems and models.
    • Design and produce internal and external learning materials in a variety of formats, including documentation, job aids, quick reference guides, videos, and webinars.
    • Conduct formative and summative evaluations and recommend program changes.

     

    Facilitation

    • Deliver a variety of functional and technical product training programs.
    • Aggregate and analyze Level 1 and Level 2 evaluation data and recommend program changes.

     

    Program Management

    • Manage and develop training plans, schedules, project time estimates, resource plans, budget allocation, and/or status reports to meet the prescribed objectives.
    • Identify and monitor risk factors, issues, and action items in order to maintain timelines to achieve agreed upon deliverables.
    • Lead project meetings, follow up on deliverables, address potential issues, and coordinate communications for projects.

     

    Position Requirements

    • Bachelor’s Degree or equivalent
    • 5 or more years’ experience in the training and knowledge management field
    • Proficiency in instructional design and training delivery
    • Excellent consultative, project management, and critical thinking skills
    • Excellent written and oral communication skills
    • Ability to research, analyze, and simplify complex information
    • Ability to work with a diverse group of internal and external stakeholders to address training & knowledge needs
    • Aptitude for learning new technologies
    • This position requires up to 50% travel.

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