The Client Delivery/Implementation Manager will be primarily responsible for leading external clients through implementations to onboarding for our entire suite of software solutions.
The implementation process includes requirements gathering, overseeing development, and guiding clients through user acceptance testing. Effectively communicating with clients to gain an understanding of their needs and internal processes is paramount. You will creatively solve problems via product workarounds acceptable to the customer, and clearly articulate desired designs to Product Management. Your most important responsibility will be to maintain a relentless focus on customer satisfaction and ensuring the customer has a positive, value-added experience in every interaction
5+ years of Technical and/or Project Management, Account Management or other successful client facing experience
Exceptional collaborative abilities. Proven experience in working cross-functionally across an organization. Ability to collaborate effectively at all levels and functions.
Organized and detail-oriented with the ability to successfully prioritize multiple responsibilities for multiple projects, with effective and timely follow-up
Able to set customer expectations, communicate internally to ensure tasks are on schedule, offer suggestions to mitigate risks to avoid delays
Must be comfortable leading multiple products/projects simultaneously and demonstrating configured applications.
Strong analytical skills, including understanding and troubleshooting software product configurations
Strong technical knowledge and ability to communicate the same to a non-technical audience.
A love for creative thinking and analytical problem solving.
Exceptional communication skills, verbal and written.
Strong client-service orientation.
College degree required, advanced degree preferred.