• Junior Account Manager

    Job Locations US-NY-Poughkeepsie
    Category
    CRM Division
    Type
    Regular Full-Time
  • Purpose

    Liaison, named to Glassdoor’s 2017 Best Places to Work, offers the following:

    A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

     

     

    Overview

     

    The Junior Account Manager will work closely with the Strategic Enrollment Consultant who serves as the primary point of customer care and project management for clients.  This position assists the SEC in managing all college & university admissions marketing initiatives: includes coordinating all deliverables, deadlines, will be responsible for making recommendations that maximizes efficiency and process from start to finish and within budget. This position is proactive and ensures client satisfaction throughout contract term to create continued product adoption, and renewal.

     

     

    Accountabilities:

     

    • Assist with welcome meetings with clients to outline processes and expectations
    • Assist in day to day operational aspects of a project and scope
    • Act as support person for the SEC’s with items such as appointment scheduling assisting in communicating deliverables and timelines regularly to the client to ensure project remains on time
    • Learn production process and execute on production deadlines
    • Organize and build requirements pertaining to project
    • Ensure project documents are complete, current, and stored appropriately
    • Identify "add-on" sales opportunities as they relate to a specific project
    • Gain an in-depth knowledge of our products and stay up-to-date with ongoing product releases
    • Travel to client sites to conduct implementation/evaluation where applicable
    • Participate in any training for new hires where applicable

     

     

     

    Skills/Knowledge/Experience:

     

    • Bachelor's Degree required
    • 1 year plus of work experience ideally in a business marketing or management setting
    • Travel required (approximately 25%)
    • Aptitude with software and technology a must
    • Experience working in customer focused environment with the ability to adapt to changing circumstances.
    • Strong communications skills, both verbal and written
    • Strong work ethic
    • Strong critical and creative thinking
    • Ability to take initiative and be creative
    • Proven ability to manage multiple priorities while delivering high quality result
    • Enjoy fast paced environment
    • Knowledge of higher education market a plus

     

     

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