• Helpdesk Specialist (Position in Boston location)

    Job Locations US-MA-Watertown
    Information Technology
    Regular Full-Time
  • Purpose

    The Help Desk Specialist is a broadly-experienced and flexible technical generalist who provides a variety of services to manage, monitor, troubleshoot, and support hardware and software on LAN, servers, and desktops, and provides support to internal staff and provides stability and support by assuring the stability of the infrastructure services.


    • Provide help desk and field support for client located in Boston, MA
    • Install, upgrade, and maintain hardware and software for Windows/Mac desktops
    • Provide telephone and in-person support, troubleshooting problems and questions from staff, faculty, and students
    • Assist users with installing, upgrading, and maintaining desktop hardware and software, managing standardized configurations
    • Work closely with the application support team to assist in daily functional operations of the department
    • Assist with specification and acquisition of hardware and software
    • Maintain inventory and licensing records, including documentation of hardware and software acquisitions
    • Organize and prioritize simultaneous demands


    • Associate’s degree or equivalent
    • 1-3 years’ experience in Windows environment troubleshooting and support.
    • Ability to work independently and in a team environment
    • Able to solve complex problems creatively and in a timely manner
    • Must be self-motivated, adaptable, hands-on, and demonstrate ability to troubleshoot and multi-task
    • Excellent verbal, written, and interpersonal communication skills




    • Physical Requirements
    • Sit for long periods of time in an office and/or server room environment.
    • Stand, sit, bend, crawl, reach and climb as needed to access computer equipment in offices, equipment rooms, equipment racks and small confined spaces.
    • Lift and carry up to 50 lbs. independently
    • Manual dexterity to work with tools, controls and small connectors and parts.


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