Liaison, named to Glassdoor’s 2017 Best Places to Work, offers the following:
A place to work with fun, smart, collaborative and driven people. Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up. Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!
The Client Delivery/Implementation Manager will be primarily responsible for leading external clients through implementations to onboarding for our entire suite of software solutions.
The implementation process includes requirements gathering, overseeing development, and guiding clients through user acceptance testing. Effectively communicating with clients to gain an understanding of their needs and internal processes is paramount. You will creatively solve problems via product workarounds acceptable to the customer, and clearly articulate desired designs to Product Management. Your most important responsibility will be to maintain a relentless focus on customer satisfaction and ensuring the customer has a positive, value-added experience in every interaction.