Liaison, a Glassdoor’s Best Places to Work, offers the following:
A place to work with fun, smart, collaborative and driven people. Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up. Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!
The Director of Account Management, reporting to the Vice President of Client Success, maintains and expands relationships with our association and program clients. In this position, you will become the owner of a portfolio of clients.
You will act as an ambassador between our clients and Liaison. Cultivate and manage client relationships to support our clients and Liaison’s business goals. Primary responsibilities will include (1) maintaining strong and positive account relationships, with Association and UniCAS clients, ensuring client satisfaction relating to day-to-day operations; (2) assist with new client onboarding, support and training; and (3) educate and engage with end-users to use the full suite of Liaison product and services offerings. In this role, you shall be the central point of contact for the Client and the Company with respect to general account issues (versus specific functional areas). You will be responsible for building and maintaining strong, long-lasting client relationships with key individuals and stakeholders while maintaining high customer satisfaction ratings that meet company standards.
You will partner and collaborate with Client Delivery, Product Development, Training and Knowledge Management, Software Development, Sales, Marketing, Finance, HR and Support to see that our Client’s account needs are being satisfied. Utilizing Liaison onboarding resources, you will be responsible for ensuring customers are proficient in using our services by providing training and consultative services to Associations, Universities and Programs.